ACCOUNT, PAY-OUTS AND BONUSES

1. REGISTRATION ON THE WEBSITE

1.1. To access the games, the Player should register on the Casino Website, providing his real name and surname and email address along with other necessary personal data (as defined in our Privacy Policy) and choose a username and password, which will be used to login and game account. The player should provide data as described in our Privacy Policy. All personal data relating to the Player collected by the Casino during the registration process or during the Player's use of the services provided by the Casino will be recorded and used only in accordance with our Privacy Policy.
1.2. The Casino will process your personal data (as defined in our Privacy Policy) from the moment you register on our Website. Due to legal and regulatory requirements (for example, licensing requirements and anti-money laundering regulations), your personal data is processed and stored for as long as you are registered with the Casino or as long as required by relevant laws and / or regulations or other licensing requirements (for example, at least 5 years after the deletion of the game account).
1.3. We, together with external third parties that provide services to the Casino, may use personal data provided during the registration process or later. However, these third parties may only use your personal data for the same purposes as the Casino and in accordance with these Terms and Conditions and the Privacy Policy. By agreeing to these Terms and Conditions, the Privacy Policy and using the Website, you give your consent to the Casino to share and transfer the necessary personal data to the specified third parties in accordance with the legislation on the protection of personal data.
1.4. Only 1 (one) game account can be registered on the Casino Website for one player, IP, postal address, computer or any other device.
1.5. When registering on the Website, the Player undertakes to provide accurate and truthful information about himself. To confirm the information provided by the Player, the Casino has the right to ask the Player to provide a confirmation - an appropriate identification document (including, but not limited to, a copy / photo of the Player's identity document(s) / card ID / any used payment card(s)). If the Player has not provided the copies / photos of the documents requested by the Casino, then the information provided by him earlier is considered unconfirmed / false, which is a violation of the Terms and Conditions and may be interpreted by the Casino as fraudulent actions.
1.6. The player confirms that when registering on the Casino website, he provided accurate, complete, and reliable information about himself, and in case of any changes he undertakes to update and / or change this information. Failure to comply with this requirement may lead to the blocking of the Player's game account.
1.7. Duplicate game accounts. It is not allowed to create a duplicate of the game account. Re-registration of another game account is allowed only with the consent of the Casino in case of loss of data for access to an active game account by the Player or for any other reason that the Player must immediately inform the Casino. In case of re-registration or attempt to re-register, the Casino has the right to block or close all or any game accounts registered under the Player's name. The casino, at its sole discretion, may declare void all bets placed on the duplicate gaming account. In the event that the Casino decides to allow the Player to continue to use the services of the Casino, the accounts will be abolished so that the Player has only one (1) active game account, to which the game balance will be transferred from duplicate game accounts created by the Player.
1.8. The decision on the return of funds that may be on the bonus or real balance of the duplicate gaming account is taken by the Casino unilaterally. Only the last deposits are subject to refund and only with a positive balance. Request processing time - 72 hours. The maximum return period is 120 days.
1.9. The Casino does not accept requests for the return of any money and / or initial deposits from a duplicate gaming account if it was opened deliberately to receive bonuses and / or other promotional offers from the Casino or to return the initial deposit placed by the Player. In addition, if the Casino determines that the duplicate game account was created with the intent to defraud the Casino, the initial deposits will not be returned to the Player.
1.10. For the avoidance of doubt, the Casino Website does not allow registration of gaming account(s) for legal entities.

2. PLAYER PERSONAL CONFIRMATION

2.1. By agreeing to the Terms and Conditions, the Player grants the Casino the right to periodically verify the identity and contact information of the Player ("Verification") both based on the decision of the Casino and at the request of a third party (for example, a regulatory body).
2.2. During the check, the Casino may restrict the withdrawal of funds by the Player from his game account.
2.3. If the Player has provided information that is false, inaccurate, misleading and / or otherwise incomplete or not supported by documents requested by the Casino, such actions of the Player are considered a violation of these Terms and Conditions and may be interpreted by the Casino as fraud.

3. NAME, PASSWORD & SECURITY

3.1. After registering a game account, the Player should not disclose his account information to third parties or disclose the username (login) and password in his game account on the Casino Website.
3.2. The Player is fully and solely responsible for the security of his game account and password, as well as for any actions and transactions performed on his game account. In addition, the Player bears full and exclusive responsibility for all losses that he incurs due to the fault of unauthorized actions of third parties.
3.3. By accepting these Terms and Conditions, the Player agrees and confirms that he must immediately notify the Casino of any unauthorized third-party access to his account and / or suspicions of a security breach. At the request of the Casino, the Player agrees to provide evidence of unauthorized access. The Casino is not liable for any damage incurred by the Player due to unauthorized access to the account or misuse of the username and password (gaming account data) by a third party, regardless of whether they were authorized by him or accepted without the knowledge of the Player.

4. PAYMENT POLICY

4.1. GENERAL INFORMATION
4.1.1. JOZZ online casino (hereinafter 'Casino', 'JOZZ', 'We') informs the Player (hereinafter also 'You') about how we make payments and withdraw funds when you play for real money.
4.1.2. This Policy and the relevant provisions of our Terms and Conditions collectively describe the process for making payments at the Casino, both deposits and withdrawals.
4.1.3. The Casino reserves the right to verify the Player's identification data before crediting money to the Player's gaming account and / or before withdrawing money from the Player's gaming account if the amount exceeds the limits established by Curacao legislation and our AML procedure, as well as in other cases that seem unusual or suspicious transactions. All personal data of the Player (including financial data) is processed in accordance with our Privacy Policy..
4.1.4. We do not accept cash paid to us in person and do not allow cash withdrawals. The player is only allowed to make a deposit using approved payment systems submitted to the regulatory authority, which are processed using an approved payment system provider JOZZ. You can use only the payment method(s) that are provided on our Website.
4.1.5. Casino's service providers and financial partners shall not be liable whether in contract, tort (including negligence), for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with provided Casino services. Moreover, regarding our business relation with payment processing partners, We hereby declare their activities are exclusively those related to payment processing.
4.2. DEPOSIT
4.2.1. If you want to join the Casino and play for real money, you need to deposit funds into your gaming account.
4.2.2. You should deposit money exclusively from an account using the payment method that was registered in your name. We do not accept cash. We have the right to use third-party financial services and / or organizations to process both your payments and any payments to you.
4.2.3. The Casino prohibits the use of any corporate billing accounts (i.e. corporate cards) / third party accounts (including your family members' accounts). PLEASE NOTE: YOU WILL NOT RECEIVE ANY WINNING IF WE DISCOVER THAT THE WINNER WAS OBTAINED FROM ANOTHER PERSON'S BILLING ACCOUNTS. ALL WINS WILL BE NULLED AND MONEY DONE WILL NOT BE REFUNDED TO THIS UNAUTHORIZED CHECK ACCOUNT.
4.2.4. The Player is prohibited from transferring money to the gaming accounts of other Players or receiving money from the accounts of other Players to his gaming account. Game accounts cannot be transferred to third parties. The Player is prohibited from selling, buying or otherwise alienating his game account or the game account of another Player.
4.2.5. We strongly recommend that you do not play with credit money. If you are going to deposit credit money into your gaming account, we strongly recommend that you familiarize yourself with our RESPONSIBLE GAMING POLICY in advance.
4.2.6. You agree not to refuse previous transactions and in no case cancel them. In any of these cases, you are obliged to compensate the financial expenses of the Casino for the lost funds, including commission fees for financial services.
4.2.7. All player deposits are made to GLOBONET B.V., the licensee company, through NETGLOBE SERVICES LIMITED, the operator of the Website. Payouts of winnings are made exclusively to the personal account(s) of the Player through a specific payment system.
4.2.8. If the currency of payment(s) does not correspond to the currency of the Player's account, funds are credited (or debited) at the internal rate of the Casino. The Casino does not charge commission for currency conversion; the exchange rates are the same when exchanged in both directions. The current exchange rates are displayed at the Casino cashier. Some payment methods imply an internal conversion of the Player's funds in case the invoice currency does not correspond to the actual payment currency. In this case, the Player's funds are converted at the internal rate of a certain payment method and / or financial service.
4.2.9. The casino reserves the right to charge a commission when the Player makes a payment through one or another payment system. If such a commission is charged, its amount will be displayed in the cashier of the Casino. Likewise, a commission may be charged from the amount of payment(s) of the Player at the time of payment to the Player.
4.3. WITHDRAWAL
4.3.1. The casino has limits on the amount of payout of winnings, the limits depend on the currency of the Player's account and the Player's status. Below you will find detailed information on the current payout limits. We reserve the right to set different limits on winnings from time to time.

Player Status	Withdrawal limit per day RUB	Withdrawal limit per day USD	Withdrawal limit per day EUR	Withdrawal limit per day KZT
New	200000	3000	3000	1350000
Player	200000	3000	3000	1350000
Silver	200000	3000	3000	1350000
Gold	330000	5000	5000	2250000
VIP	500000	7500	7500	3375000

4.3.2. For successful payout within four hours, all of the following requirements must be met in accordance with the Policy:
4.3.2.1. The Player's account and / or his payment method(s) must be verified or be in a state that does not require further verification. The final decision on the verification status is made by the financial department of the Casino.
4.3.2.2. The Player's email must be confirmed (instructions for confirmation are available in the personal account).
4.3.2.3. The application for withdrawing funds from the Player's gaming account must be submitted using the same payment method to the same current account from which the deposit was made. The casino reserves the right not to pay out winnings to an account from which no deposit was made.
4.3.2.4. The Casino reserves the right to withdraw funds at its discretion using any payment method on the gaming account from which the withdrawal of funds is declared, in turn, the Casino is obliged to notify the Player about the change in the payment method. At the same time, the Casino has the right to offer the Player an alternative method of withdrawing the winnings if the payment method for making deposits is not available due to technical or financial restrictions. If the Player refuses an alternative payment method offered by the Casino, the processing time for the application increases until such payment is made or the application is canceled (at the Player's choice).
4.3.2.5. The number of the Player's bets must exceed his / her deposit(s) at least 3 (three) times from the moment the game account balance is zero. If the Player refuses to place the required number of bets, the Casino has the right to withhold a commission of up to 10% (ten percent) of the withdrawal amount, as well as cancel winnings from bonuses, free spins and awarded points.
4.3.2.6. After the Player has sent a withdrawal request, he receives the status 'In progress'. The actual payment takes place immediately after the payment made by the Casino Finance Department. In this case, the request receives the status 'Successful'.
4.3.2.7. In case the amount requested by the Player exceeds the limits of the payment system or the Player's status, the withdrawal of funds will be automatically divided into several requests.
4.3.3. The Player may request a refund of the last deposit if they have not made any bets since making it. If such a deposit is refunded, the bonuses accrued to it will be canceled. The deposit refund request is processed within 72 hours. The period for receiving the refunded deposit amount depends on the Player's payment system and may be up to 30 days. When a refund to the payment method used by the Player is not possible due to technical or financial limitations, the Casino has the right to offer an alternative refund method. If the Player refuses an alternative refund method, the processing time for the request is extended until such payment is made or the refund request is canceled (at the Player's choice). For questions about the deposit refund and determining the refund method, the Player must contact the support service at
or online chat.
4.4. POLICY VIOLATION
4.4.1. In the event of fraudulent or suspicious payments, including violations such as the use of stolen and / or payment cards of others, providing false information and any action to cancel payments, the Casino reserves the right to apply the sanctions specified in our Terms and Conditions, as well as in this Policy. We reserve the right to inform the relevant authorities and / or organizations of any suspicion of payment fraud or other illegal activity. The Casino is not responsible for any unauthorized use of credit cards.
4.4.2. We can use the positive balance of your account to pay compensation on behalf of the Casino for your illegal actions at any time.
4.5. INFORMATION
4.5.1. Please note that in the event of any inbound transaction (deposit) and / or outbound transaction (withdrawal) in excess of the equivalent of 5,000 Netherlands Antilles Guilders (ANG), we are required to send a report to the Financial Intelligence Service of Curacao with information about the Player.

5. BLOCKING AND CLOSING THE ACCOUNT

5.1. Blocking an account - restricting access to the Player to his account at the initiative of the Player by his personal appeal to the Casino or at the initiative of the Casino, the duration and basis of which are determined by these Terms.
5.2 Closing (deleting) an account - complete closure of the Player's account after the expiration of the account blocking period.
5.3. The Player can block his account at any time. To do this, the Player should inform the Casino by sending an email from his registered email to
or chat. At the same time, the Player should understand that if the blocking of the account is associated with his request to delete personal data, then the Casino will continue to store his personal data during 5 years after the date of the last financial transaction in the Player's game account.
5.4. After closing the Player's Account, the Casino does not refund the funds that were in the Player's account at the time of closing the Account. No other funds (for example, bonuses, free spins, etc.) will be credited to the Player, unless otherwise expressly indicated by the administration of the Casino.
5.5. In case of blocking / closing an account by the decision of the Casino, the Player has 14 calendar days to appeal against such a decision in the manner prescribed by the Clause 21 of these Terms.
5.6. The Casino will block the Player's Account immediately without prior notice if:

the Casino administration unilaterally decided to stop providing services in general or to a specific Player;
if the Player's game account is connected in any way with an Account or a game account that has been closed or blocked;
the Player is trying to hack the system or is colluding;
the Player interferes with or tries to manipulate the software;
the Player uses his account for illegal purposes;
the Player publishes defamatory or offensive information about the Casino on the Internet;
in case of violation of these Terms and Conditions by the Player;
after receiving the Player's request to delete his personal data.

6. BONUS POLICY

6.1. To reward Players, the Casino may offer bonuses to Players (deposit and no deposit), free spins, tournaments, lotteries and other types of bonuses.
6.2. The conditions for receiving and wagering bonuses and other types of promotions are described in Clause 10 of the Terms and Conditions. Certain types of non-recurring bonuses may have their own rules for participation and use. In this case, bonuses will be received in accordance with these additional rules for participation and use, and in the event of any discrepancy between these Terms and Conditions and the additional rules for participation and use, additional rules for participation and use shall supersede the general rules set out below in Clause 10.
6.3. One player can participate in bonus promotions offered by the Casino using only one (1) gaming account.
6.4. Player statuses allow players to receive additional bonuses. After registration, all players receive the "New" status. However, when placing bets, the player's status is updated and the status increases depending on the increase in the number of bets placed by the player during the last thirty (30) days. Below is a table of changes in the Player's status, depending on the amount of bets:

Status	Monthly bet Amount
New	0 - 999.99 USD
Player	1 000 - 4 999.99 USD
Silver	5 000 - 14 999.99 USD
Gold	15 000 - 34 999.99 USD
VIP	> 35 000 USD

6.5. Statuses are assigned to a player for the amount of bets placed in all types of games within one month. The statuses are assigned to the player automatically at the beginning of each day based on the results of the bets placed, if the player has made the required amount of bets in the previous 30 days from the date of verification. If the amount of bets is less than the current one, then the status is reduced to the previous one. Only the New status does not decrease.
6.6. Players' statuses affect a number of parameters of the bonus policy, the details are presented in the table below:

Status	New	Player	Silver	Gold	VIP
Bonus wagering coefficient	45	40	35	35	30
BackDeposit accrual percentage	5%	5%	7%	7%	10%
Personal manager	No	No	No	Yes	Yes

6.7. Accrued bonuses are transferred to a special bonus account.
Bonus funds cannot be played until they are fully wagered and transferred to the Player's real account. To transfer funds from a bonus account to a real account, you should place a certain amount of bets, a multiple of the amount of bonuses issued.
For example, a player was given 20 euros of bonuses, the wagering factor of the bonus, according to the rules of the promotion, is x25. Under such conditions, to clear the bonus, the Player needs to place bets in the amount of 20x25 = 500 euros. Until the Player has placed enough bets, the amount of this bonus remains on the bonus account.
6.8. To wager the bonus, you can use only those funds that are on the real gaming account, bonuses credited to the bonus account cannot be used for this.
6.9. Bonuses are cleared in the sequence in which they were credited to the bonus account. That is, first clears first issued bonus, then the second, etc. Each bonus has a fixed life of 30 days from the date of accrual.
6.10. In the following types of games, only 5% of the bet amount is taken into account when clearing the bonus.

Roulette;
Blackjack;
Punto blanco (Baccarat);
Craps (Dice);
Poker;
Video poker.

6.11. In the following types of games, only 1% is taken into account when wagering the bonus:

Castle Builder;
Forsaken Kingdom;
Jekyll and Hyde;
Scrooge;
Tomb Raider 2;
Big Bang™;
Blood Suckers™;
Robin Hood Shifting Riches;
The Wish Master™;
1429 Uncharted Seas;
Santa's Wonderland;
Spaceman;
Mines.

6.12. If a player wants to refuse any bonus - he can do it by contacting the support email
or chat. At the same time, when the bonus is canceled, the bonus will be debited from the bonus account in full, and the wagering requirement for the bonus will be canceled. The same happens when the bonus expires, the bonus is debited, and the wagering is burned out. Canceled bonuses are non-refundable.
6.13. The bonuses offered by the Casino are divided into 2 (two) categories: deposit and no deposit bonuses. Deposit bonuses are calculated as a reward for deposits made and, as a rule, their size depends on the amount of deposits. No deposit bonuses are awarded when performing any actions on the part of the Player, according to the terms of a specific promotion.
6.14. For all new players, a 100% First Deposit Bonus is available on an ongoing basis. The first deposit bonus applies only to the first deposit of the Player, it is equal to 100% of the amount of the first deposit. The maximum amount of the First Deposit Bonus is 500.00 USD or equivalent. The minimum deposit amount to receive the bonus is 10.00 USD or equivalent, the wagering coefficient is x40. Also, on a regular basis, the Casino launches special offers with bonuses for subsequent deposits, details of promotions are reported on the Casino website, through players' mail, feedback and in a special Clause "Promotions and bonuses" in the Player's profile. The wagering coefficient for such bonuses ranges from x45 to x30, depending on the Player's status (see the Clause 11.6 of these Terms and Conditions).
6.15. Free spins are a special type of bonus accruals that entitles the Player to make several spins in certain slot machines for free, that is, without using funds on a real account. The issued Free spins are characterized by 3 parameters - the game in which the free spins were issued, the number of free spins and the size of the bet in each round.
6.16. If Free spins are issued as part of a deposit promotion, and the winnings are credited immediately to a real account, then to withdraw this winnings, you should place an amount of bets 10 times higher than the amount of the deposit for which Free spins were accrued. The entire winning amount can be used to fulfill this betting condition.
6.17. If Free spins are issued as a no deposit bonus or for a deposit, but with the accrual of winnings to the bonus account, then such winnings are subject to the usual rules for using bonus funds described in paragraph 11.7 of these Terms and Conditions.
6.18. BackDeposit is a weekly return of part of the money lost during the previous week. Accruals under the "BackDeposit" program are made every Saturday at 01:00 UTC, on an ongoing basis.
The refund is calculated according to the formula: (Amount_of_deposits_for_past_period - sum_of_withdrawals_for_past_period - balance_on_account) * percentage_refund_according_to_status.
The return percentage depends on the player's status and is presented in table 11.6.
BackDeposit is credited with real money and does not require wagering. To qualify for a refund, the minimum amount of player deposits must be 15 USD / 15 EUR / 1000 RUB for the credited period.
6.19. Tournaments (also Competitions) are special contests that the Casino regularly holds among the Players. Each tournament has a certain number of prize places, the mechanics of determining the winners, a list of games participating in the tournaments. Prizes in tournaments can be credited in cash to a real account or in another form, if provided for by the Rules of a particular tournament. The list and distribution of prizes, the conditions for determining the rating of players in the leaderboards, the minimum bet qualifying in the tournament, as well as other possible additional conditions and / or restrictions are described in the Rules of a particular tournament in the Clause "Tournaments" of the Casino. To participate in a tournament, the Player should click on the button "take part" in the corresponding tournament. By clicking on the button "take part" the Player accepts the rules of the tournament. Each tournament is held at a specific time period. Changes in the leaderboard may be delayed up to 1 minute for technical reasons. Winnings in tournaments are credited no later than the day following the end of the tournament.
6.20. Bonus codes are a special tool for calculating bonuses. The Casino gives bonus codes to Players individually. With the help of Bonus Codes, funds can be credited to a bonus account, money to a real account, free spins. Also, the Bonus code can open the player access to special promotions, allowing the Player to receive a certain bonus both for a deposit and for other actions provided for by a particular Promo.
6.21. The player can leave tips for the dealer in the Live category games. This action will not affect the outcome of the round or game session. Tips are not a mandatory element of the game, and the dealer's material reward depends solely on the player's desire.
Tips are not taken into account when wagering bonuses and calculating cashback, as well as calculating the player's progress in promotions, tournaments, and other events.
6.22. Bonuses that have not been won back do not impose restrictions on the withdrawal of funds from a real account. However, in case of withdrawal of funds, all bonuses that have not been wagered on the bonus account will expire (are canceled).
6.23. The Casino has the right to refuse the Player to use any bonus accruals without giving any reason. In this case, all bonuses and free spins provided to the Player will be canceled. All winnings from these bonuses (also free spins) can also be canceled. In this case, the Player may still be able to play using exclusively his real gaming account.
6.24. In case of revealing the facts of abuse by the player of the bonus program (both individual types of bonuses and various competitions within the Bonus program), the Casino may write off a specific player's bonus and block access to the bonus program (partially or completely to all bonuses and competitions). The missing amount of bonuses to be debited (withdrawn from the account in the Casino, or used in games) can be debited from the real account.