GENERAL TERMS AND CONDITIONS

Version 2.9, updated: 18.12.2024

INTRODUCTION

1.1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern the use of games at JOZZ online casino (hereinafter referred to as the "Casino", "JOZZ", "We") provided on the website www.jozz.com (hereinafter referred to as "Website" or "Casino Website"), as well as other URLs belonging to GLOBONET BV and / or NETGLOBE SERVICES LIMITED. These Terms and Conditions, Privacy Policy, Cookies Policy, the terms of the advertising campaign, bonus rules, special offers and any other document posted on the Website constitute and govern the contractual relationship between the player's parties (hereinafter referred to as the "Player" or "You") and the Casino.
1.2. Before accepting these Terms and Conditions, please read them carefully. We also recommend that you print these Terms and Conditions for your own records. If you do not agree with any of the Terms and Conditions, please do not accept these Terms and Conditions and do not register a personal account and / or continue to use the games presented on the Website. Your continued use of the Casino Website will constitute your acceptance of these Terms and Conditions. These Terms and Conditions come into force from the moment they are posted on the Website.
1.3. These Terms and Conditions apply to all platforms and devices that allow the Player to access games.
1.4. The current version of the Terms and Conditions is always available on the home page of the Website. The Casino strongly recommends that you periodically check the Terms and Conditions to make sure that you remember all the rules, agree with them and accept them.
1.5. The Terms and Conditions, as well as the Privacy Policy, come into effect upon your acceptance of them and confirmation of your registration data when registering a game account on the Website. By accepting these Terms and Conditions, as well as the Privacy Policy, you also confirm that you have read the Terms and Conditions, as well as accepted our Privacy Policy, which describes how the Casino will collect, process and share your personal information.
1.6. The text of the Terms and Conditions is drawn up in English and is legally binding. Translation of the Terms and Conditions into any other language is for informational purposes only. In the event of any conflict or inconsistency between the English text and any other language version, the English text of the Terms and Conditions shall prevail.

2. PARTIES AND LICENSE INFORMATION

2.1. The Casino is operated by GLOBONET B.V., a company incorporated under the laws of Curaçao with Company Number 146296, its registered address at Kaya Richard J. Beaujon Z / N, Curaçao and having a valid Certificate of Operation.
Globonet B.V. has an application (OGL/2024/367/0690) for a gaming license in progress with the Curaçao Gaming Control Board. Until that process is concluded, based on a transitional arrangement, the company is permitted to continue its operations under this Certificate of Operation.
This Certificate of Operation is subject to the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) (NOOGH)
2.2. The Website is operated by NETGLOBE SERVICES LIMITED, acting as a payment processor, a company registered in Cyprus under company registration number НЕ 313864, having its registered address at 79 Spyrou Kyprianou Avenue, Protopapas Building, 2nd floor, office 201, 3076 Limassol, Cyprus.

3. CHANGE OF TERMS AND CONDITIONS

3.1. The Casino reserves the right to change these Terms and Conditions.
3.2. The updated Terms and Conditions take effect in 2 weeks after they has been announced on the Website, and for the Player - from the moment he/she confirms his/her acceptance of the amended Terms and Conditions. The date and time of the announcement is indicated above the Terms and Conditions.
3.3. The Website will be available to the Player in limited mode until confirmation of consent for the Terms and Conditions.
3.4. If the Player does not agree with the amended Terms and Conditions, he/she may choose to discontinue using the products and services before the said update shall become effective and/or apply for account closure.
3.5. Amendments related to performance Casino’s obligations in AML/CFT become effective from the date they were published on the Website.

4. LEGAL REQUIREMENTS

4.1. You can use the services provided on the Website only if you are at least 18 years old and have full civil legal capacity. By accepting these Terms and Conditions, you confirm that you have full legal capacity and have reached the age of 18 and the minimum age required by the laws of the country in which you are located and reside. Failure to comply with these requirements is a violation of the Terms and Conditions. The casino reserves the right to require documents confirming your identity and confirming your age. The Casino has the right to restrict or refuse the Player's use of the services offered by the Casino until sufficient proof of compliance with the requirements is provided.

4.2. In some jurisdictions, online gambling may be illegal. The Player understands and agrees that the Casino cannot provide legal advice or guarantee the legality of the use of the Casino services by the Player. The Casino does not claim that the services comply with the laws of the Player's jurisdiction. The Player uses the services provided by the Casino at his own choice and at his own discretion, assuming risks and obligations as to whether the use of the Casino services is legal in accordance with the laws and regulations of the Player's jurisdiction.

4.3. The Casino does not intend to provide the Player with services that may contradict the laws of the jurisdiction and place of residence of the Player. The Player confirms, warrants, and agrees that the use of the Casino's services complies with the current laws of his jurisdiction. The Casino is not responsible for illegal or unauthorized use of the Casino services by the Player.

4.4. The Casino prohibits the registration of a gaming account and / or the deposit of any funds (fiat or crypto) to Players who are citizens, reside and / or live in the following countries (hereinafter referred to as the "Prohibited Countries"):

Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Angola, Aruba, Australia, Austria;
Barbados, Bonaire, Botswana, British Indian Ocean Territory, Bulgaria, Burundi;
Cambodia, Central African Republic, China, Cocos (Keeling) Islands, Colombia, Cuba, Curaçao, Cyprus;
Democratic Republic of the Congo;
Ecuador, Estonia;
Falkland Islands, Fiji, Finland, France, French Polynesia, French Southern and Antarctic Territories;
Georgia, Guam, Guadeloupe, Guinea-Bissau;
Heard and McDonald, Hungary;
India, Iran, Iraq, Italy;
Latvia, Lebanon, Libya, Lithuania;
Martinique, Mali, Malta, Mayotte, Montenegro, Myanmar (Burma);
Netherlands, New Caledonia, Nicaragua, Norfolk Island, Northern Mariana Islands;
Pakistan, Palau, Palestine, Portugal, Pitcairn Islands, Puerto Rico, Philippines;
Reunion, Romania;
Saba, Samoa, Saint Barthelemy, Saint Helena, Ascension and Tristan da Cunha, Somalia, South Sudan, South Georgia and the South Sandwich Islands, Spain, Statia, Sudan, Sweden, Syria;
Tokelau, The Democratic People's Republic of Korea, The United States of America, Trinidad & Tobago, Turkey;
Uganda, Ukraine (including the territory of Crimea), United Kingdom;
Venezuela, Virgin Islands (British), Virgin Islands (US);
Yemen;
Zimbabwe;
Wallis and Futuna;

Further, without limitation to the above, access to the Casino Website may be restricted from certain territories and formations, which are not recognized by Republic of Cyprus (i.e. DPR, LPR, Republic of Abkhazia, Pridnestrovian Moldavian Republic, Turkish Republic of Northern Cyprus, Republic of South Ossetia etc) and other states and territories whose legislation prohibits gambling for money.

4.5. Game providers can define their own list of Prohibited Countries and restrict the Player's access to their games in these countries at their discretion. Game providers may also restrict use of cryptocurrencies for their games. The Game Rules are an integral part of these Terms and Conditions, which the Player must comply with.

4.6. The list of Prohibited Countries is not exhaustive. The casino reserves the right to make changes to the list of the aforementioned countries without prior notice.

4.7. The Player's use of VPN, proxy or any other IP masking service to gain access to the Casino Website and / or games is in violation of these Terms and Conditions and is strictly prohibited.

4.8. The Player confirms that the funds deposited into the gaming account do not have criminal and / or illegal and / or prohibited origin, and the Player is their legal owner. In addition, the Player assures that all information provided to the Casino during the registration process and / or thereafter is correct, current, accurate and fully corresponds to the name(s) on the credit / debit payment card(s) or other payment or crypto accounts that will be used to deposit funds and / or withdraw money from the Player's gaming account.

4.9. The Casino reserves the right to cancel registration, temporarily or permanently block the Player's account, withhold all funds, suspend, revoke, or cancel any payment(s) or winnings(s), if there are reasonable grounds to believe that the Player is involved in fraudulent actions that may include but are not limited to:

4.9.1. using stolen, cloned, counterfeited, or otherwise illegally obtained credit or debit cards or account data;

4.9.2. deliberate loss;

4.9.3. falsification of any data provided by the Player;

4.9.4. entering into or attempted collusion and / or intent to directly or indirectly participate in any conspiracy scheme with other player(s) to commit acts that may lead to a violation of these Terms and Conditions;

4.9.5. providing documents that are falsified, stolen or otherwise questionable;

4.9.6. use of automated players ("bots"), malware and / or vulnerabilities in the software of the Website;

4.9.7. using VPN, proxy or other services to mask the IP address.

4.10. The Casino is not responsible for any loss or any damage suffered by the Player as a result of collusion, fraudulent activities and / or other illegal transactions.

4.11. The player agrees that he uses the services provided by the Casino solely at his own decision and at his own peril and risk and agrees not to complain about the Casino in connection with his losses, damage and / or failure associated with the use of the Casino services.

4.12. The Casino is not responsible for any damage or loss that the Player or third parties may incur due to any disruptions in the use of information technology caused by attacks, viruses or other technologically harmful materials, use of the Website and / or downloading any materials posted on the Website and / or opening any links that are on the Casino's Website.

4.13. The player fully understands the general methods, rules, and procedures for the provision of services and games on the Internet. The casino may also take other measures it deems appropriate to create a fair and balanced gaming environment. The player understands that he is responsible for ensuring the correctness of bets and games, and is obliged not to take any action that could damage the reputation of the Casino.

4.14. The Player is solely responsible for paying all taxes and fees, as well as for providing an independent report to the competent authorities in connection with any winnings received as a result of using the services provided by the Casino.

4.15. The Player is obliged to use the Casino Website for personal use and entertainment only. The Player cannot use the Website for any commercial purpose. In addition, the Player is also prohibited from transferring information about the gaming account for the login of third parties and / or in any other way of transferring access to his personal account.

4.16. It is forbidden to use offensive, aggressive means of communication or images, use profanity, threats, humiliating or violent actions towards other player(s) and / or employees of the Casino.

4.17. The Player has no right to upload information to the Website in such quantity that may cause disruptions in the operation of the Casino Website. In addition, the Player is not allowed to perform any other actions that may affect the operation of the Website. Any mass mailing of information or "spam" is strictly prohibited. It is forbidden to interfere, distort, delete or otherwise modify the information posted on the Website.

4.18. The Player agrees not to hack, try to hack and / or gain access, or in any other way bypass the security system of the Casino. If the Casino has reason to suspect that the Player has attempted or is trying to hack, access or otherwise bypass the security system or the Casino software, the Player will be asked to stop such actions. The Casino reserves the right to block the Player's gaming account until the end of the investigation and inform the competent authorities or organizations about the Player's actions.

4.19. The Casino has the right to check and / or audit the bets placed by the Player. If it turns out that the Player has been involved in fraudulent activities or any other activities aimed at exploiting vulnerabilities and / or errors on the Casino's Website, the Casino may decide to restrict the Player's access to his account or limit his ability place any bets, as well as temporarily or permanently block the Player's game account. The decision to pay funds from the Player's gaming account is made by the Casino unilaterally.

4.20. The casino is not a financial institution.

5. AML and KYC POLICY

5.1. Basic information
JOZZ online casino is obliged to comply with the provisions on combating the legalization (laundering) of proceeds from crime and the financing of Terrorism and Proliferation of weapons of mass destruction (AML/CFT and CPF).
The identification of players is critical to AML/CFT and CPF. We ensure the identification of our players in the provision of services and in the event of abnormal transactions.
This Policy informs the Player (hereinafter also the "You") about how we conduct the Know Your Customer (KYC) verification procedure and supervise abnormal transactions.
5.2. "Know Your Client" (KYC) PROCEDURE
5.2.1 KYC Basic Terms
For a player to be able to play on the JOZZ website, first of all, you need to open an account on our website. Players who have not registered on the website cannot place bets in any of the games offered.
Basic identification requirements include the provision of the following data:

Name and last name,
Address (including postcode and city),
Citizenship,
Date of Birth,
Correct email address (including following the verification link),
Username,
Password (twice for verification purposes),
Phone number (including verification call or SMS).

Before the Player can log in for the first time, an email is sent to the address provided on the registration form with an activation link; it does not contain any confidential information such as the Player's username. After clicking on the activation link, the player can log into his account and make a deposit.
If you are from a country on the List of Restricted Jurisdictions, you are not allowed to register or continue gambling on Our Website due to the strict prohibitions on gambling in those countries.
5.2.2. KYC extended provisions
It is very important for JOZZ to know who Our clients are, therefore, the Player who makes his first withdrawal request must upload his / her identity documents before the withdrawal request is accepted. Additionally, if the total amount of a Player’s deposits and withdrawals exceeds 2 000 EURO / 2 200 USD, identity verification will also be required. Documents can be uploaded online or sent to 24/7 customer support or online chat via the website. Documents are considered appropriate if they are scanned copies of your ID card, passport, driver's license, and any recent utility bills that include the Player's address. All copies of identity documents must contain a photographic ID and must clearly indicate your full name, date of birth, and have a valid document expiration date. Please note that if the validity period is indicated on the back of the identity document, then it must also be indicated.
We also carry out enhanced KYC checks in cases of abnormal transactions such as:

You make or withdraw a deposit in equivalent of 2 600 EURO / 2 800 USD or more;
You withdraw your winnings in the equivalent amount of 2 600 EURO / 2 800 USD and more;
You enter a series of trades, which, in our opinion, is an attempt to split an equivalent amount of 2 600 EURO / 2 800 USD or more;

and in other cases:

checking updated data about the Player for suspicious changes;
incidents that, in our own opinion, differ from your game patterns.

If such information is required, certain restrictions may be placed on your account on Our Website until you provide the requested information and documentation to perform these checks.
Notwithstanding the foregoing, We can guarantee that your gaming activities are honest and transparent, not associated with criminal activities and do not cause harm. This means that from time to time we need to contact you for help in order to verify your identity and show that you have sufficient funds to support your gaming activity.
In order to verify your identity, we may ask you to provide Us with another copy of your passport, identity card, driver's license and proof of your residential address, such as a utility bill.
To verify the source of the funds with which you place your bets, we may ask you to provide additional information and documentation to demonstrate that you have sufficient funds to support your gambling activities. This may include information about your profession and salary, supported by documentation, such as a copy of a bank statement.
Any personal information provided to us or held by us in relation to you will be processed in the manner prescribed by our Privacy Policy.
The Privacy Policy describes how We handle information and data that you provide to us so that we can control your relationship with us.
5.3. PEP IDENTIFICATION PROCEDURE
Political influencers (PEPs) are not allowed to register a player account on the JOZZ website. JOZZ checks the identity of the player with politicians and public figures. If a PEP affiliation is identified, the account will be closed. All winnings will be forfeited. The analysis is carried out by JOZZ using search engines and social networks (Facebook, VK, OK, LinkedIn, Twitter) and / or such software tools that help Us expand and simplify the process and view player authorization lists, as well as study the media.
5.4. PLAYER DEPOSIT
The player is only entitled to deposit money using approved payment systems submitted to the regulatory authority, which are processed using the approved payment provider of -JOZZ. Cryptocurrency deposits must be made through native blockchain networks. Cash deposit at JOZZ is not allowed.
If you are from a country specified in the List of Jurisdictions with Strategic Restrictions on Anti-Money Laundering (AML) and the Financing of Terrorism, you are not allowed to make deposits using a card or other means of payment issued in that country.
List of jurisdictions with strategic restrictions:

Albania
Bahamas
Barbados
Botswana
Cambodia
Cameroon
Croatia
Ghana
Iceland
Jamaica
Mauritius
Mongolia
Myanmar
Nicaragua
Nigeria
Pakistan
Panama
Syria
South Africa
Uganda
Yemen
Zimbabwe
Venezuela
Vietnam

5.5. PAYMENTs ADMINISTRATION PROCEDURES
The first withdrawals of funds, regardless of the amount, and other withdrawals in the amount of 2000 EURO / 2200 USD and more are not accepted until the completion of the KYC, PEP, AML procedures.
Withdrawal requests are not processed until the uploaded documents sent by the Player are verified and approved by JOZZ.
Withdrawal of fiat founds is possible to the same account only through which the deposit was made. The exception is when players make a deposit, for example, using a MasterCard. Since MasterCard, for example, does not accept payments back to the card, withdrawals can only be made using a method other than the method used to fund the account. The JOZZ staff who will make the payment must ensure that the bank account or method used belongs to the Player to reduce the risk of money laundering. Please note that in this case you are not allowed to use a payment method that was issued in a country that is on the Strategic Restricted Jurisdictions List.
Withdrawal of cryptocurrency is allowed to the Player's crypto wallet only. It is strictly prohibited to use third personals crypto wallets and is deemed a violation of these Terms and Conditions.
Cash withdrawals are not allowed.
5.6. ANTI MONEY LAUNDERING PROCEDURES
You are not allowed to transfer funds from one player's account to another player's account, as this may lead to money laundering activities.
Checking for money laundering activities is very important and therefore the player's activities are constantly monitored.
The Player's templates are constantly analyzed to detect fraud or problematic games. These include deposit templates and game templates. Intelligent tools allow at-risk members to work with each category.

6. REGISTRATION ON THE WEBSITE

6.1. To access the games, the Player should register on the Casino Website, providing his real name and surname and email address along with other necessary personal data (as defined in our Privacy Policy) and choose a username and password, which will be used to login and game account. The player should provide data as described in our Privacy Policy. All personal data relating to the Player collected by the Casino during the registration process or during the Player's use of the services provided by the Casino will be recorded and used only in accordance with our Privacy Policy.
6.2. The Casino will process your personal data (as defined in our Privacy Policy) from the moment you register on our Website. Due to legal and regulatory requirements (for example, licensing requirements and anti-money laundering regulations), your personal data is processed and stored for as long as you are registered with the Casino or as long as required by relevant laws and / or regulations or other licensing requirements (for example, at least 5 years after the deletion of the game account).
6.3. We, together with external third parties that provide services to the Casino, may use personal data provided during the registration process or later. However, these third parties may only use your personal data for the same purposes as the Casino and in accordance with these Terms and Conditions and the Privacy Policy. By agreeing to these Terms and Conditions, the Privacy Policy and using the Website, you give your consent to the Casino to share and transfer the necessary personal data to the specified third parties in accordance with the legislation on the protection of personal data.
6.4. Only 1 (one) game account can be registered on the Casino Website for one player, IP, postal address, computer or any other device.
6.5. When registering on the Website, the Player undertakes to provide reliable and true information about himself / herself. In order to confirm the information provided by the Player, the Casino has the right to request verification at any time by asking the Player to provide relevant identity document(s) (including, but not limited to, a copy / photo of the Player's ID / ID cards / or any payment card(s) used with Player’s name on it). An example of such a case would be when the sum of deposits and withdrawals has exceeded the threshold of $2,200 (two thousand two hundred USD). In case the Player does not provide the requested copies / photos of the identity documents requested by the Casino, the provided information is deemed to be unverified / false. It is the violation of these Terms and Conditions and can be interpreted by Casino as fraudulent activities.
6.6. The player confirms that when registering on the Casino website, he provided accurate, complete, and reliable information about himself, and in case of any changes he undertakes to update and / or change this information. Failure to comply with this requirement may lead to the blocking of the Player's game account.
6.7. Duplicate game accounts. It is not allowed to create a duplicate of the game account. Re-registration of another game account is allowed only with the consent of the Casino in case of loss of data for access to an active game account by the Player or for any other reason that the Player must immediately inform the Casino. In case of re-registration or attempt to re-register, the Casino has the right to block or close all or any game accounts registered under the Player's name. The casino, at its sole discretion, may declare void all bets placed on the duplicate gaming account. In the event that the Casino decides to allow the Player to continue to use the services of the Casino, the accounts will be abolished so that the Player has only one (1) active game account, to which the game balance will be transferred from duplicate game accounts created by the Player.
6.8. The decision on the return of funds that may be on the bonus or real balance of the duplicate gaming account is taken by the Casino unilaterally. Only the last deposits are subject to refund and only with a positive balance. Request processing time - 72 hours. The maximum return period is 120 days.
6.9. The Casino does not accept requests for the return of any funds and / or initial deposits from a duplicate gaming account if it was opened deliberately to receive bonuses and / or other promotional offers from the Casino or to return the initial deposit placed by the Player. In addition, if the Casino determines that the duplicate game account was created with the intent to defraud the Casino, the initial deposits will not be returned to the Player.
6.10. For the avoidance of doubt, the Casino Website does not allow registration of gaming account(s) for legal entities.

7. PLAYER PERSONAL CONFIRMATION

7.1. By agreeing to the Terms and Conditions, the Player grants the Casino the right to periodically verify the identity and contact information of the Player ("Verification") both based on the decision of the Casino and at the request of a third party (for example, a regulatory body).
7.2. During the check, the Casino may restrict the withdrawal of funds by the Player from his game account.
7.3. If the Player has provided information that is false, inaccurate, misleading and / or otherwise incomplete or not supported by documents requested by the Casino, such actions of the Player are considered a violation of these Terms and Conditions and may be interpreted by the Casino as fraud.

8. NAME, PASSWORD & SECURITY

8.1. After registering a game account, the Player should not disclose his account information to third parties or disclose the username (login) and password in his game account on the Casino Website.
8.2. The Player is fully and solely responsible for the security of his game account and password, as well as for any actions and transactions performed on his game account. In addition, the Player bears full and exclusive responsibility for all losses that he incurs due to the fault of unauthorized actions of third parties.
8.3. By accepting these Terms and Conditions, the Player agrees and confirms that he must immediately notify the Casino of any unauthorized third-party access to his account and / or suspicions of a security breach. At the request of the Casino, the Player agrees to provide evidence of unauthorized access. The Casino is not liable for any damage incurred by the Player due to unauthorized access to the account or misuse of the username and password (gaming account data) by a third party, regardless of whether they were authorized by him or accepted without the knowledge of the Player.

9. PAYMENT POLICY

9.1. GENERAL INFORMATION
9.1.1. JOZZ online casino informs the Player about how we make payments and withdraw funds when you play for real money or cryptocurrency.
9.1.2. This Policy and the relevant provisions of our Terms and Conditions collectively describe the process for making payments at the Casino, both deposits and withdrawals.
9.1.3. The Casino reserves the right to verify the Player's identification data before crediting funds to the Player's gaming account and / or before withdrawing funds from the Player's gaming account if the amount exceeds the limits established by Curacao legislation and our AML procedure, as well as in other cases that seem unusual or suspicious transactions. All personal data of the Player (including financial data) is processed in accordance with our Privacy Policy.
9.1.4. We do not accept cash paid to us in person and do not allow cash withdrawals. The player is only allowed to make a deposit using approved payment systems submitted to the regulatory authority, which are processed using an approved payment system provider JOZZ. You can use only the payment method(s) that are provided on our Website.
9.1.5. Casino's service providers and financial partners shall not be liable whether in contract, tort (including negligence), for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with provided Casino services. Moreover, regarding our business relation with payment processing partners, We hereby declare their activities are exclusively those related to payment processing.
9.2. DEPOSIT
9.2.1. If you want to join the Casino and play for real money or cryptocurrency, you need to deposit funds into your gaming account.
9.2.2. You should deposit funds exclusively from an account using the payment method that was registered in your name. We do not accept cash. We have the right to use third-party financial services and / or organizations to process both your payments and any payments to you.
9.2.3. The Casino prohibits the use of any corporate billing accounts (i.e. corporate cards) / third party accounts (including your family members' accounts). PLEASE NOTE: YOU WILL NOT RECEIVE ANY WINNING IF WE DISCOVER THAT THE WINNER WAS OBTAINED FROM ANOTHER PERSON'S BILLING ACCOUNTS. ALL WINS WILL BE NULLED AND MONEY DONE WILL NOT BE REFUNDED TO THIS UNAUTHORIZED CHECK ACCOUNT.
9.2.4. The Player is prohibited from transferring funds to the other players gaming accounts or receiving funds from the other players accounts to his gaming account. Game accounts cannot be transferred to third parties. The Player is prohibited from selling, buying or otherwise alienating his game account or the other players game account.
9.2.5. We strongly recommend that you do not play with credit money. If you are going to deposit credit money into your gaming account, we strongly recommend that you familiarize yourself with our RESPONSIBLE GAMING POLICY in advance.
9.2.6. You agree not to refuse previous transactions and in no case cancel them. In any of these cases, you are obliged to compensate the financial expenses of the Casino for the lost funds, including commission fees for financial services.
9.2.7. All player deposits are made to GLOBONET B.V., the licensee company, through NETGLOBE SERVICES LIMITED, the operator of the Website. Payouts of winnings are made exclusively to the personal account(s) of the Player through a specific payment system.
9.2.8. If the fiat currency of payment(s) does not correspond to the currency of the Player's account, funds are credited (or debited) at the internal rate of the Casino. The Casino does not charge commission for currency conversion; the exchange rates are the same when exchanged in both directions. The current exchange rates are displayed at the Casino cashier. Some payment methods imply an internal conversion of the Player's funds in case the invoice currency does not correspond to the actual payment currency. In this case, the Player's funds are converted at the internal rate of a certain payment method and / or financial service.
9.2.9. In order to avoid losing funds, the Player is obliged to use native blockchain networks to replenish his account. Cryptocurrency is credited only in the currency that corresponds to the current currency of the game account. Cryptocurrency withdrawal is carried out only in the currency in which the Player made a deposit to his game account.
9.2.10. The casino reserves the right to charge a commission when the Player makes a payment through one or another payment system. If such a commission is charged, its amount will be displayed in the cashier of the Casino. Likewise, a commission may be charged from the amount of payment(s) of the Player at the time of payment to the Player.
9.3. WITHDRAWAL
9.3.1. The casino has limits on the amount of payout of winnings, the limits depend on the currency of the Player's account and the Player's status. Below you will find detailed information on the current payout limits. We reserve the right to set different limits on winnings from time to time. The cryptocurrency withdrawal limit is determined based on the exchange rate of this cryptocurrency to the euro at the time of application for withdrawal of funds.

Player Status	Withdrawal limit per day RUB	Withdrawal limit per day USD	Withdrawal limit per day EUR	Withdrawal limit per day KZT
New	200000	3000	3000	1350000
Player	200000	3000	3000	1350000
Silver	200000	3000	3000	1350000
Gold	330000	5000	5000	2250000
VIP	500000	7500	7500	3375000

9.3.2. For successful payout within four hours, all of the following requirements must be met in accordance with the Policy:
9.3.2.1. The Player's account and / or his payment method(s) must be verified or be in a state that does not require further verification. The final decision on the verification status is made by the financial department of the Casino.
9.3.2.2. The Player's email must be confirmed (instructions for confirmation are available in the personal account).
9.3.2.3. The player should confirm his/her mobile phone number in profile. Otherwise, an application for withdrawal is not created.
9.3.2.4. The application for withdrawing funds from the Player's gaming account must be submitted using the same payment method to the same current account from which the deposit was made. The casino reserves the right not to pay out winnings to an account from which no deposit was made.
9.3.2.5. The Casino reserves the right to withdraw funds at its discretion using any payment method on the gaming account from which the withdrawal of funds is declared, in turn, the Casino is obliged to notify the Player about the change in the payment method. At the same time, the Casino has the right to offer the Player an alternative method of withdrawing the winnings if the payment method for making deposits is not available due to technical or financial restrictions. If the Player refuses an alternative payment method offered by the Casino, the processing time for the application increases until such payment is made or the application is canceled (at the Player's choice).
9.3.2.6. The number of the Player's bets must exceed his / her deposit(s) at least 3 (three) times from the moment the game account balance is zero. If the Player refuses to place the required number of bets, the Casino has the right to withhold a commission of up to 10% (ten percent) of the withdrawal amount, as well as cancel winnings from bonuses, free spins and awarded points.
9.3.2.7. After the Player has sent a withdrawal request, he receives the status "In progress". The actual payment takes place immediately after the payment made by the Casino Finance Department. In this case, the request receives the status "Successful".
9.3.2.8. In case the amount requested by the Player exceeds the limits of the payment system or the Player's status, the withdrawal of funds will be automatically divided into several requests.
9.3.2.9. If a player makes the third or more payments for the current calendar day (the beginning and the end of the day corresponds to UTC time), the commission fee of 10% shall be deducted from the requests starting from the third payment. Any sequence of payment requests without any limits on their number and amount is considered as payment if no deposits were made between payment requests.
9.3.3. The Player may request a refund of the last deposit if they have not made any bets since making it. If such a deposit is refunded, the bonuses accrued to it will be canceled. The deposit refund request is processed within 72 hours. The period for receiving the refunded deposit amount depends on the Player's payment system and may be up to 30 days. When a refund to the payment method used by the Player is not possible due to technical or financial limitations, the Casino has the right to offer an alternative refund method. If the Player refuses an alternative refund method, the processing time for the request is extended until such payment is made or the refund request is canceled (at the Player's choice). For questions about the deposit refund and determining the refund method, the Player must contact the support service at
or online chat.
9.4. POLICY VIOLATION
9.4.1. In the event of fraudulent or suspicious payments, including violations such as the use of stolen and / or payment cards of others, providing false information and any action to cancel payments, the Casino reserves the right to apply the sanctions specified in our Terms and Conditions, as well as in this Policy. We reserve the right to inform the relevant authorities and / or organizations of any suspicion of payment fraud or other illegal activity. The Casino is not responsible for any unauthorized use of credit cards.
9.4.2. We can use the positive balance of your account to pay compensation on behalf of the Casino for your illegal actions at any time.
9.5. INFORMATION
9.5.1. Please note that in the event of any inbound transaction (deposit) and / or outbound transaction (withdrawal) in excess of the equivalent of 5 000 Netherlands Antilles Guilders (ANG), we are required to send a report to the Financial Intelligence Service of Curacao with information about the Player.

10. BLOCKING AND CLOSING THE ACCOUNT

10.1. Blocking an account - restricting access to the Player to his account at the initiative of the Player by his personal appeal to the Casino or at the initiative of the Casino, the duration and basis of which are determined by these Terms.
10.2 Closing (deleting) an account - complete closure of the Player's account after the expiration of the account blocking period.
10.3. The Player can block his account at any time. To do this, the Player should inform the Casino by sending an email from his registered email to
or chat. At the same time, the Player should understand that if the blocking of the account is associated with his request to delete personal data, then the Casino will continue to store his personal data during 5 years after the date of the last financial transaction in the Player's game account.
10.4. After closing the Player's Account, the Casino does not refund the funds that were in the Player's account at the time of closing the Account. No other funds (for example, bonuses, free spins, etc.) will be credited to the Player, unless otherwise expressly indicated by the administration of the Casino.
10.5. In case of blocking / closing an account by the decision of the Casino, the Player has 14 calendar days to appeal against such a decision in the manner prescribed by the Clause 21 of these Terms.
10.6. The Casino will block the Player's Account immediately without prior notice if:

The Casino administration unilaterally decided to stop providing services in general or to a specific Player;
If the Player's game account is connected in any way with an Account or a game account that has been closed or blocked;
The Player is trying to hack the system or is colluding;
The Player interferes with or tries to manipulate the software;
The Player uses his account for illegal purposes;
The Player publishes defamatory or offensive information about the Casino on the Internet;
In case of violation of these Terms and Conditions by the Player;
After receiving the Player's request to delete his personal data.
We will detect the use of the same crypto wallet by different Players.

11. BONUS POLICY

11.1. To reward Players, the Casino may offer bonuses to Players (deposit and no deposit), free spins, tournaments, lotteries and other types of bonuses.
11.2. The conditions for receiving and wagering bonuses and other types of promotions are described in the Clause 10 of the Terms and Conditions. Certain types of non-recurring bonuses may have their own rules for participation and use. In this case, bonuses will be received in accordance with these additional rules for participation and use, and in the event of any discrepancy between these Terms and Conditions and the additional rules for participation and use, additional rules for participation and use shall supersede the general rules set out below in the Clause 11.
11.3. One player can participate in bonus promotions offered by the Casino using only one (1) gaming account.
11.4. Player statuses allow players to receive additional bonuses. After registration, all players receive the "New" status. However, when placing bets, the player's status is updated and the status increases depending on the increase in the amount of bets placed by the player during the last thirty (30) days. The amount of bets in cryptocurrency is calculated based on the exchange rate of this cryptocurrency to USD. Below is a table of changes in the Player's status, depending on the amount of bets:

Status	Monthly bet Amount
New	0 - 999.99 USD
Player	1 000 - 4 999.99 USD
Silver	5 000 - 14 999.99 USD
Gold	15 000 - 34 999.99 USD
VIP	> 35 000 USD

11.5. Статусы присваиваются игроку за сумму ставок, сделанных во всех типах игр в течение одного месяца. Статусы присваиваются игроку автоматически в начале каждого дня на основе результатов сделанных ставок, если игрок сделал необходимую сумму ставок за последние 30 дней с момента верификации. Если сумма ставок меньше текущей, то статус снижается до предыдущего. Только статус "Новый" не уменьшается.
11.6. Статусы игроков влияют на ряд параметров бонусной политики, подробности представлены в таблице ниже:

Status	New	Player	Silver	Gold	VIP
Bonus wagering coefficient	45	40	35	35	30
BackDeposit accrual percentage	5%	5%	7%	7%	10%
Personal manager	No	No	No	Yes	Yes

11.7. Accrued bonuses are transferred to a special bonus account.
Bonus funds cannot be played until they are fully wagered and transferred to the Player's real account. To transfer funds from a bonus account to a real account, you should place a certain amount of bets, a multiple of the amount of bonuses issued.
For example, a player was given 20 euros of bonuses, the wagering factor of the bonus, according to the rules of the promotion, is x25. Under such conditions, to clear the bonus, the Player needs to place bets in the amount of 20x25 = 500 euros. Until the Player has placed enough bets, the amount of this bonus remains on the bonus account.
11.8. To wager the bonus, you can use only those funds that are on the real gaming account, bonuses credited to the bonus account cannot be used for this.
11.9. Bonuses are cleared in the sequence in which they were credited to the bonus account. That is, first clears first issued bonus, then the second, etc. Each bonus has a fixed life of 30 days from the date of accrual.
11.10. In the following types of games, only 5% of the bet amount is taken into account when clearing the bonus.

Roulette;
Blackjack;
Punto blanco (Baccarat);
Craps (Dice);
Poker;
Video poker.

11.11. In the following types of games, only 1% is taken into account when wagering the bonus:

11.12. If a player wants to refuse any bonus - he can do it by contacting the support email
or chat. At the same time, when the bonus is canceled, the bonus will be debited from the bonus account in full, and the wagering requirement for the bonus will be canceled. The same happens when the bonus expires, the bonus is debited, and the wagering is burned out. Canceled bonuses are non-refundable.
11.13. The bonuses offered by the Casino are divided into 2 (two) categories: deposit and no deposit bonuses. Deposit bonuses are calculated as a reward for deposits made and, as a rule, their size depends on the amount of deposits. No deposit bonuses are awarded when performing any actions on the part of the Player, according to the terms of a specific promotion.
11.14. For all new players, a 100% First Deposit Bonus is available on an ongoing basis. The first deposit bonus applies only to the first deposit of the Player, it is equal to 100% of the amount of the first deposit. The maximum amount of the First Deposit Bonus is 500.00 USD or equivalent. The minimum deposit amount to receive the bonus is 10.00 USD or equivalent, the wagering coefficient is x40. Also, on a regular basis, the Casino launches special offers with bonuses for subsequent deposits, details of promotions are reported on the Casino website, through players' mail, feedback and in a special Clause 'Promotions and bonuses' in the Player's profile. The wagering coefficient for such bonuses ranges from x45 to x30, depending on the Player's status (see the Clause 11.6 of these Terms and Conditions).
11.15. Free spins are a special type of bonus accruals that entitles the Player to make several spins in certain slot machines for free, that is, without using funds on a real account. The issued Free spins are characterized by 3 parameters - the game in which the free spins were issued, the number of free spins and the size of the bet in each round.
11.16. If Free spins are issued as part of a deposit promotion, and the winnings are credited immediately to a real account, then to withdraw this winnings, you should place an amount of bets 10 times higher than the amount of the deposit for which Free spins were accrued. The entire winning amount can be used to fulfill this betting condition.
11.17. If Free spins are issued as a no deposit bonus or for a deposit, but with the accrual of winnings to the bonus account, then such winnings are subject to the usual rules for using bonus funds described in paragraph 11.7 of these Terms and Conditions.
11.18. BackDeposit is a weekly return of part of the fund lost during the previous week. Accruals under the 'BackDeposit' program are made every Saturday at 01:00 UTC, on an ongoing basis.
The refund is calculated according to the formula: (Amount_ of_deposits_for_past_period - sum_of_withdrawals_for__past_period - balance_on_account) * percentage_refund_according to_status.
The return percentage depends on the player's status and is presented in table 11.6.
BackDeposit is credited with real money or cryptocurrency and does not require wagering. To qualify for a refund, the minimum amount of player deposits must be 15 USD / 15 EUR / 1000 RUB / 6750 KZT or equivalent of the cryptocurrency to USD for the credited period.
11.19. Tournaments (also Competitions) are special contests that the Casino regularly holds among the Players. Each tournament has a certain number of prize places, the mechanics of determining the winners, a list of games participating in the tournaments. Prizes in tournaments can be credited in cash to a real account or in another form, if provided for by the Rules of a particular tournament. The list and distribution of prizes, the conditions for determining the rating of players in the leaderboards, the minimum bet qualifying in the tournament, as well as other possible additional conditions and / or restrictions are described in the Rules of a particular tournament in the Clause 'Tournaments' of the Casino. To participate in a tournament, the Player should click on the button 'take part' in the corresponding tournament. By clicking on the button 'take part' the Player accepts the rules of the tournament. Each tournament is held at a specific time period. Changes in the leaderboard may be delayed up to 1 minute for technical reasons. Winnings in tournaments are credited no later than the day following the end of the tournament.
11.20. Bonus codes are a special tool for calculating bonuses. The Casino gives bonus codes to Players individually. With the help of Bonus Codes, funds can be credited to a bonus account, money to a real account, free spins. Also, the Bonus code can open the player access to special promotions, allowing the Player to receive a certain bonus both for a deposit and for other actions provided for by a particular Promo.
11.21. The player can leave tips for the dealer in the Live category games. This action will not affect the outcome of the round or game session. Tips are not a mandatory element of the game, and the dealer's material reward depends solely on the player's desire.
Tips are not taken into account when wagering bonuses and calculating cashback, as well as calculating the player's progress in promotions, tournaments, and other events.
11.22. Bonuses that have not been won back do not impose restrictions on the withdrawal of funds from a real account. However, in case of withdrawal of funds, all bonuses that have not been wagered on the bonus account will expire (are canceled).
11.23. The Casino has the right to refuse the Player to use any bonus accruals without giving any reason. In this case, all bonuses and free spins provided to the Player will be canceled. All winnings from these bonuses (also free spins) can also be canceled. In this case, the Player may still be able to play using exclusively his real gaming account.
11.24. In case of revealing the facts of abuse by the player of the bonus program (both individual types of bonuses and various competitions within the Bonus program), the Casino may write off a specific player's bonus and block access to the bonus program (partially or completely to all bonuses and competitions). The missing amount of bonuses to be debited (withdrawn from the account in the Casino, or used in games) can be debited from the real account.

12. RESPONSIBLE GAME

12.1. The Casino recognizes that gambling can be addictive and, in the event of gambling addiction, offers various types of services to assist the Player. By playing games for money, you understand that you are at risk of losing money, and winning is an accident.
12.2. The games offered on the Website are entertainment. The player must understand that gambling is not a way to make money or clear debts.
12.3. The casino recommends that you track the amount of time and money spent at online casinos on a daily basis, as well as read our Responsible Gaming Policy.
12.4. The casino has adopted a number of measures to enable you to play games responsibly. More details in the Responsible Gaming section.

13. CHANGES TO THE WEBSITE

The Casino may, at its discretion, at any time change and / or supplement any information and / or services offered in order to maintain and update the Website.

14. SYSTEM ERRORS

In the event of any system failures or errors in the game, the Casino strives to make every effort to solve this problem as soon as possible. The Casino does not bear any responsibility for the malfunction of information technology tools caused by the operation of the equipment used by the Player to access the Website, as well as for malfunctions of the Internet provider of the Player.

15. ERRORS OR OMISSIONS

15.1. Any causeless increase in funds or receipt of any rewards to the game account as a result of any failure in the system and/or error in the game and/or deviation from the normal functioning of the game logic, tournament, bonus/gift accrual system, balance adjustment, etc., are subject to cancelation (writing off) from such Game account by Casino.
15.2. If you have placed a bet or participated in a game using funds that were mistakenly transferred to you by the Casino, the Casino has the right to cancel such bets and / or any winnings received by you using such money. If the Casino has already paid you funds for such bets or games, these amounts will be considered transferred to you for free temporary safe storage, and at the request of the Casino, you must immediately return them to the Casino. If the Player does not have enough funds in his gaming account, the Casino may require the Player to pay the insufficient amount associated with these bets and / or winnings.
15.3. Neither the Casino nor our partners or game providers are responsible for any damage, including loss of winnings, caused by an error on the part of the Casino or the Player.
15.4. The player must inform the Casino as soon as he learns of any errors in relation to his game or account, any bets or investments made by him or any calculations.

16. LIMITATION OF CASINO LIABILITY

16.1. The player confirms that he is a person who has reached the age of 18 and the minimum age for gambling on the Website, and who has reached the age of majority and has full civil legal capacity, in accordance with the requirements of the legislation of the state in which he resides or stays, understands the meaning of his actions, agrees that the choice to use the services of the Casino is exclusively his personal choice and understands that he manages and disposes of his own funds in his gaming account at his own peril and risk.
16.2. The operation of the Website is carried out in accordance with these Terms and Conditions and the Privacy Policy.
16.3. The Casino is not responsible for the content of any of the Internet websites that can be accessed through the Website.

17. VIOLATION OF TERMS

17.1. In case of violation of these Terms and Conditions by the Player, the Player agrees to fully reimburse and / or assume any costs (including legal costs) and obligations related to such violation.
17.2. As part of the Player's use of the Casino services, the Player agrees to fully compensate for the losses caused to him, protect and defend the interests of the Casino, the company / organization of the Website operator and / or the owner of the game license, as well as their officials from any claims, liability, damage, losses, costs and expenses, including legal fees and any other expenses arising from:
17.2.1. violation by the Player of these Terms and Conditions;
17.2.2. violation by the Player of any legislation or rights of third parties;
17.2.3. use of the Casino services and / or access to the Casino services by any third party using the personal / identification data of the Player, with or without the player's permission; or
17.2.4. receiving any winnings in connection with the violations described in the Clause 17.2.1. - 17.2.3.
17.3. In case of violation of these Terms and Conditions by the Player, the Casino has the right, but is not obliged to:
17.3.1. notify the Player (using his contact details) that he is violating these Terms and Conditions, demanding the termination of the action violating the Terms and Conditions;
17.3.2. temporarily restrict the Player to use the services of the Casino and manage / dispose of his gaming account in order to restrict the Player in placing bets or gaming on the Website;
17.3.3. block the player's game account without prior notice;
17.3.4. write off from the balance of the Player's game account the amount of bonuses, winnings and / or other payments that the Player has acquired as a result of his violation of these Terms and Conditions.
17.4. The Casino has the right to block the Player's game account, his username (login) and password if the Player does not comply with any of the Casino Terms and Conditions.
17.5. Jozz reserves the right to fully or partially suspend a Player's account and/or fully or partially withdraw funds from a Player's gaming account in the event that we and/or our affiliates and/or other service providers have any concerns regarding the Player related to illegal gambling activities (including, but not limited to, "Wonging", "Perfect Pair" card counting, Dragon Tiger "Suit Tie" card counting or any other card counting methods).

18. INTELLECTUAL PROPERTY RIGHTS

18.1. The content of the Casino Website is subject to copyright and other intellectual property rights owned by the Casino or used under license from third party copyright holders. All downloadable or printed materials contained on the Casino Website are protected by law, can only be downloaded to one personal computer and may be printed solely for personal and non-commercial use.
18.2. Under no circumstances, the use of the Casino Website grants the Player any intellectual property rights (for example, copyrights, know-how technologies or trademarks) owned by the Casino or any other third party.
18.3. The Player has no right to copy the Website, symbols, logos and / or its other components totally or in part in any form without the prior written permission of the Casino. Any use, including reproduction of the brand name, trademarks, logos or other creative materials presented on the Casino website, is prohibited.
18.4. The Player is liable for any damage caused by the violation by the Player of the Casino's intellectual property rights. If the Player learns of a violation of intellectual property rights by third parties, the Player undertakes to immediately notify the Casino of such violation and provide the Casino with all necessary assistance in carrying out any proceedings in this regard.

19. PERSONAL DATA OF THE PLAYER

19.1. The Casino values the integrity and confidentiality of the Player and his Personal Data (as defined in the Privacy Policy). We collect, process, and provide only the information necessary to provide our services. The Casino processes personal information provided by the Player strictly in accordance with the Privacy Policy and applicable legislation on the protection of personal data, depending on the country of residence of the Player.
19.2. By accepting the Privacy Policy and providing the Casino with his personal information, the Player agrees to the processing of his Personal Data for the purposes described in the Privacy Policy and / or compliance with any legal and / or regulatory obligations of the Player and the Casino.
19.3. The Player must assume that any use of the Website must be recorded and that the Casino keeps copies of all correspondence received from the Player (including, without limitation, copies of all emails, SMS and telephone and / or other calls received from the Player). These records and correspondence are the property of the Casino and may also be used as evidence in the event of any dispute between the Casino and the Player, as set out in the Clause 22.2. of these Terms and Conditions.

20. MARKETING AND ANALYTICS

20.1. We use web beacons, pixels, tracking scripts and cookies to improve the Casino Website, its sections, content and your user experience in games. At the same time, we record your visit to the Casino Website and activity in games: when and which pages, sections of the Casino you visit, when you last visited the Casino website, the time of authorization on the website; what games you play, how you interact with advertisements and marketing offers. Some of the technologies we use for this tracking are provided to us by third parties who in turn agree to follow our Privacy Policy and apply their Privacy Policy.
20.2. In order to provide you with useful personalized promotional materials, news, as well as notifications about the status of your gaming account or important events, the Casino may use your email address and phone number to send notifications by email, SMS or calls, as well as display advertising banners and notifications on the casino website or on third-party websites in the advertising network (remarketing).
20.3. We respect your privacy, which is why we have provided an easy way to opt out of receiving marketing offers and notifications. It is easy to refuse to receive or study details- you can contact our support service at any time: chat, by mail
, as well as set your preferences in your personal account on the Casino Website and in each email to unsubscribe. Please note that if you fully or partially refuse to receive marketing offers from us, you will not be able to receive the latest and most useful information regarding offers and promotions.

21. USING COOKIE FILES

The Casino uses cookies to ensure the functionality of the Casino Website. Cookies are small text files that are stored on your computer when you visit the Casino Website and allow it to recognize you when you visit the Casino Website again. For more information on removing or controlling cookies, visit www.aboutcookies.org. Please note that deleting our cookies or taking measures to prevent them from being stored on your computer in the future may result in the inability to access certain sections or functions of the Casino Website.

22. COMPLAINTS POLICY AND ARBITRATION POLICY

22.1. GENERAL INFORMATION.
JOZZ online casino strives to ensure that players always have a positive experience when using our services. However, we understand that there are times when we cannot meet your expectations, and in such cases we would like to receive feedback from you as soon as possible in order to resolve your problem promptly and objectively.
This Policy informs you about how we handle your complaint and strive to resolve it.
Please keep in mind:

Our Terms and Conditions are governed by the laws of Curacao.
You agree that any dispute, controversy or claim arising out of or in relation to our Terms and Conditions, or violation, termination or invalidity thereof, shall be transferred to the exclusive jurisdiction of Curacao.
You acknowledge and accept that the outcome of the games is determined by the random number generators of the game providers that generate random events, and you accept the outcome of all games. If discrepancies are found between the results of the game on your computer and the results on the server of the Casino, the results on the server of the Casino are considered reliable and cannot be refuted. If there is a discrepancy between the information about your account displayed on the screen and the information about the Player on the server, then the balance displayed on the server of the Casino is considered the balance on your account.

22.2. COMPLAINT PROCEDURE
Our customer service team is highly qualified to resolve any issue in order to ensure a satisfactory result.
If you have a complaint about our service, and it was not resolved in the technical support chat, you can always apply for
, detailing the essence of the complaint.
If you have complaints about your personal data, please review our Privacy Policy and, if necessary, write to our Data Protection Officer at
In the event of any dispute, the Player agrees that the records made on the servers will serve as final evidence in determining the outcome of any legal proceedings on the facts of the Player's claim.
22.3. WHAT INFORMATION SHOULD BE PROVIDED
To resolve your complaint as quickly as possible, it is important that you provide us with as much information as possible, including:

Your name
Your last name
Detailed description of the complaint

Some complaints may require verification of your identity. If such information is required, we will ask you to provide us with copies of your documents.
22.4. WHAT WE DO
Upon receipt, your complaint will be promptly processed by the Customer Support Service and transferred to the appropriate departments of the Casino.
We will try to respond within 48 hours or inform you if it takes longer. You will be duly informed about the status of your complaint.
If you do not agree with our final answer, you can direct your complaint to Curacao eGaming using this mail
For more information about this department, please visit curacao-egaming.com

23. TRANSFER OF AUTHORITY

The Casino reserves the right, totally or in part, to assign or otherwise transfer its rights and obligations in accordance with these Terms and Conditions to any person or organization (without the consent of the Player), provided that for the Player all conditions remain unchanged or are changed for the better side. The player cannot assign or otherwise transfer his rights or obligations in accordance with these Terms and Conditions.

24. CIRCUMSTANCES OF OUTSTANDING FORCE

24.1. The casino is not responsible in case of failure to fulfill or delay in fulfilling any of its obligations, which are caused by force majeure circumstances. Circumstances of force majeure include natural disasters, wars, civil unrest, disruptions to public communication networks or services, industrial failures or DDOS attacks, or similar attacks that may have adverse consequences (Force Majeure).

24.2. For the period of force majeure, the activities of the Casino are considered suspended, and the fulfillment of obligations is postponed. The casino undertakes to use all possible resources to eliminate force majeure and fulfill its obligations.

25. RENOUNCEMENT

25.1. If the Casino fails to ensure strict fulfillment of any of the obligations, this does not in any way constitute a refusal to fulfill its obligations and does not relieve the Player from compliance with his obligations.

25.2. The Casino's refusal to fulfill any of the obligations is not legally binding if it is not properly executed and is not transferred to the Player in writing.

26. SEVERABILITY OF AGREEMENT

If any Clause of these Terms and Conditions becomes invalid, illegal or in any way invalidated, such Clause will be severed from the rest of the Terms and Conditions, and the remaining Clauses will remain in full force and effect. In such cases, the part that is considered invalid is changed in accordance with applicable law.

27. GOVERNING LAW AND JURISDICTION

27.1. These Terms and Conditions are governed by the laws of Cyprus.

27.2. Any dispute that may arise based on these Terms and Conditions shall be resolved in the courts of Cyprus. The Casino cannot be held responsible for the laws of other countries.

28. LINKS

The Casino website may contain links to any other websites that are not mentioned in the Terms and Conditions, which are not owned or controlled by the Casino. The Casino is not responsible for the content of any third-party websites, actions or omissions of their owners. Hyperlinks to other websites are provided for informational purposes only. The user can use any such links only at his own risk.